If the hard drive is damaged then naturally any information stored on it, including the OS is unreadable to the computer. The most common answer is hard drive failure.
The question for the Tech attempting to repair and diagnose the problem is, “why?” The flashing question mark means that the computer tried to find an OS to tell it what to do and it failed to find one. All computers must have an OS to start up with, and the OS is installed onto the computer’s hard drive. This image always means that the computer is unable to find an operating system (OS). We attempted to start the computer and after almost a full minute of attempting to start up, on the screen appeared a folder with a flashing question mark. They assumed the battery was bad, but the battery tested fine. This week, we had a MacBook come into us that was failing to start after the computer owner attempted to replace the battery. However, the good news is that even Macs that are failing to fully function do give us clues as to what is ailing them. Unfortunately, a computer failing to start can be a symptom of so many things. It is easily the most common problem we see. So many computers come through our doors that simply fail to start.
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